Verification Failed. There was an error connecting to the Apple ID server – How to fix it

If you keep getting the “Verification Failed. There was an error connecting to the Apple ID server.” error when signing into iTunes, App Store, or iCloud…, and don’t know what to do, then you’ve come to the right place. In this article, I will show you the walkthrough to resolve this issue.

Majority of users have reported that this error occurred after they upgraded their iOS devices to a newer firmware version. Actually, there are a number of scenarios that could cause this to happen. And most of the time, they’re not related to your Apple ID.

Without further ado, I will show you the tips to fix it, ranked from the most to the least likely.

1. Check Apple System Status

First, you need to check if the problem is on Apple’s end. If the servers go down temporarily for maintenance or issue occurred, you know the reason.

Apple does provide a System Status webpage with real-time information so you can check the availability of every service by Apple.

If you see the outages, you do not need to do anything but wait. Apple will update this page when outages are resolved. After that, you can check to see if you’re able to log onto your Apple ID in the Settings app.

If “All services are operating normally”, it’s time to start troubleshooting on your end.

2. Turn on “Set Automatically” for Date & Time

If you’ve set your date & time on the device manually, just change it to “Set Automatically”. Even if it’s already turned on, toggle this setting off and then back on could also make it work.

Go to SettingsGeneralDate & Time. Here you will find the “Set Automatically” toggle for Date & Time.

Restart your iPhone or iPad, then check if you can sign into iCloud or App Store with your Apple ID. If you can, then there was an issue when you set your time manually and the server couldn’t sync with the device.

3. Reboot your iPhone or iPad

Perform a full reboot of your iPhone or iPad, not a normal reboot by turning the device off and on using the power button. Here’s how to do that for all iPhone models.

iPhone 6s, SE and earlier

  1. Hold down the Home button and the power button simultaneously until you see the Apple logo appears.
  2. Let go of the buttons, wait while your device complete its start sequence.

iPhone 7, iPhone 7 Plus

  1. Hold down the volume down key on the left and the power button simultaneously.
  2. Wait for the Apple logo to appear (you may see the Slide to Power Off slider, but keep holding the side buttons while the iPhone skips this step)

iPhone 8, iPhone 8 Plus, iPhone X and later

  • Press then release the volume up button.
  • Press then release the volume down button.
  • Press and hold the Power button (the side button) until you see the Apple logo.

Force restart iPad

  • Models with the Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • Other models: Press and release the volume up button, press and release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

References: iPhone User Guide & iPad User Guide.

4. Log out and log back in iTunes & App Store / iCloud

The navigation is not the same on all of the iOS versions, but here are the generic steps to take:

  1. Go to Settings → iTunes & Apple Store.
  2. Tap on your Apple ID at the very top.
  3. Select Sign Out.
  4. Once you’ve logged out, try to sign back in and check.

If you have a problem with iCloud verification such as unable to turn on/off Find my iPhone, instead of logging out iTunes & App Store, sign out of iCloud then sign back in.

  1. Go to Settings.
  2. Select your name at the very top of the screen.
  3. Scroll all the way down and tap on “Sign Out”. Then sign back in with your Apple ID.

5. Turn off VPN, disable content & ad blockers

If you’re using a VPN service or an ad blocker, you should disable them before connecting to your Apple ID. These apps may prevent the verification process especially when you’re trying to sign in iCloud or Apple Store.

6. Reset – Restore your device

A factory reset can help resolve issues that you cannot identify on your iPhone or iPad. Modern electronic devices are complicated and sometimes we cannot find the cause and fix the problem that easily. The best approach to take now is to reset the device to factory settings and clear out the problem.

  1. Go to Settings → General → Reset.
  2. Select Reset All Settings. This option will not delete data and content on your iPhone. It simply bring your iPhone to factory settings.

You can also reset your iPhone or iPad by using iTunes. Plug in your iOS device, select the device in iTunes, then click the “Restore iPhone” button. Make sure you have a backup of the data before processing.

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